21+ Hotel apology letter Samples & Templates [Free]

Want to write Hotel apology letter? A hotel apology letter is a formal letter. That is sent to a customer to apologize for any inconvenience or unsatisfactory service they may have receive while staying at the hotel. The letter should be professional in tone and should address the specific complaints that the customer has raised. It should also include an explanation of what steps will be taken to prevent similar issues from occurring in the future. Finally, the letter should offer a sincere apology to the customer for any inconvenience caused.

What is Hotel apology letter?

Hotels apology letters are written to express regret for any inconvenience or discomfort that a guest may have experienced during their stay. These letters can be used to apologize for things like dirty rooms. Noise complaints, or any other issue that may have arisen. Hotels apology letters should always be sincere, and they should offer some type of compensation, such as a discount on future stays or a voucher for free breakfast. By taking the time to write a hotels apology letter, you can help to ensure that your guests always have a positive experience at your establishment.

Hotel apology letter format

The email format for sending a letter is simple and includes just five essential parts:

Hotel apology letter

Template 1:

Dear FIRST_NAME,

I am sorry for the inconvenience caused during your stay at our hotel. We strive to provide a high level of service but we fell short on this occasion.

We would like to offer you a complimentary apology letter which you can send to your clients or customers. The letter will be personally written by our CEO and it will apologize for the inconvenience caused and assure them that we are doing everything possible to make sure this never happens again.

If you are interested in receiving this complimentary apology letter, please let me know and I will be happy to arrange it for you.

Sincerely,

YOUR_NAME

Letter Template 2:

Dear FIRST_NAME,

I hope this email finds you well. We are sorry for the inconvenience caused during your stay at our hotel.

We would like to offer our sincere apologies and we would also like to compensate you for the trouble. Please let us know what type of compensation you would like and how we can make it up to you.

Thank you for your time, and we hope that you will choose to stay with us again in the future.

Sincerely,
[Your name]

Template 3:

Dear Guest,

Thank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.

We have taken your feedback into consideration and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do. Thank you for your time and we hope that you have a great day.

Sincerely,
[Your Name]

Hotel apology letter for inconvenience

Letter Template 4:

Dear [Guest Name],

We are sorry for the inconvenience you experienced during your stay at our hotel. It was not our intention to disappoint you in any way.

The problems you encountered were due to an unforeseen issue with the heating system, which we are working hard to resolve as soon as possible. We would like to offer you a complimentary upgrade on your next visit, as well as a $50 credit that can be used at our restaurant or spa.

Thank you for bringing these issues to our attention. We hope that you will give us another chance to welcome you into our hotel and provide you with the excellent service that you deserve.

Sincerely,
[Your name]

Template 5:

Dear Guest,

Thank you for choosing our hotel as your accommodation during your visit to [City Name]. We are sorry to inform you that we have had to cancel your booking.

Please find enclosed a letter of apology for the inconvenience caused. We hope that you will choose our hotel again in the future.

Yours sincerely,
[Hotel Manager]

Letter Template 6:

Dear Valued Guest,

I am sorry for the inconvenience you experienced during your stay. I would like to apologize on behalf of our entire team. We pride ourselves in providing excellent customer service but we clearly fell short this time.

If there is anything I can do to make up for the inconvenience, please don't hesitate to let me know.

Sincerely,
YOUR_NAME

Related: 15 Thank You Letter For Hospitality Templates

Apology card for hotel guest

Template 7:

Dear FIRST_NAME,

I am sorry for the inconvenience that my cancellation of booking has caused you. I hope that you are able to find a replacement for my reservation soon.

If there is anything that I can do to help make up for the trouble that I have caused, please do not hesitate to let me know.

Sincerely,
YOUR_NAME

Letter Template 8:

Dear FIRST_NAME,

I am sorry for the inconvenience you experienced during your stay at our hotel. Our goal is to provide a great experience for each and every one of our guests, and it appears that we failed to do that in your case.

We would like to offer you a complimentary stay as an apology for the trouble you encountered. Please accept this gesture as a sign of our commitment to providing excellent service. We hope that you will choose to stay with us again in the future.

Sincerely,

YOUR_NAME

Template 9:

Hello FIRST_NAME,

Thank you for choosing to stay at our hotel. We are sorry that your experience did not meet your expectations. Please accept this card as a token of our apology.

We would love to have the opportunity to improve your experience on your next visit. Please let us know how we can be of assistance.

Sincerely,
[Your Company Name]

Hotel apology letter to guest

Letter Template 10:

Dear Valued Guest,

Thank you for choosing our hotel and for bringing this matter to our attention. We are truly sorry that your stay with us did not meet your expectations. Your feedback is important to us and we would like to apologize for the inconvenience you experienced during your visit.

Please rest assured that we have taken all the necessary steps to correct the situation. We hope that you will give us another opportunity to serve you in the future. Thank you again for bringing this matter to our attention and please do not hesitate to contact us if there is anything else we can do for you.

Sincerely,

YOUR_NAME

Template 11:

Hello FIRST_NAME,

I hope this email finds you well. I am writing to apologize for the problems you experienced during your stay at our hotel.

It is our goal to provide each and every guest with a comfortable and relaxing experience, and it pains us to know that we failed in this regard. We would like to offer you a complimentary return visit as our way of making it up to you.

If you are interested in taking us up on this offer, please let us know and we will be happy to make the arrangements. Again, we apologize for the inconvenience and hope that you will give us another chance in the future.

Sincerely,

YOUR_NAME

Letter Template 12:

Dear Mrs. LAST_NAME,

We would like to offer our sincere apologies for the inconvenience you experienced during your recent stay at our hotel. We understand how frustrating it can be when things do not go as planned, and we are truly sorry that we were not able to meet your expectations.

Thank you for bringing this matter to our attention. We have taken note of your comments and will work to improve our services in the future. If there is anything else we can do to make up for your experience, please do not hesitate to let us know.

Sincerely,
[Your Company Name]

Related: 13+ Apology Letter For Poor Service Templates & Samples

Apology note to hotel guest for inconvenience

Template 13:

Dear FIRST_NAME,

I hope this e-mail finds you well. We are sorry for the inconvenience you experienced during your stay at our hotel. Please allow me to express my sincerest apologies.

The problems you encountered were not up to our usual standards, and I assure you that we are doing everything in our power to resolve the situation as quickly as possible. We would be grateful if you could provide us with some feedback about your stay so that we can improve our services for future guests.

Thank you for your time, and again, we apologize for the inconvenience.

Sincerely,
YOUR_NAME

Letter Template 14:

Hello,

I am the manager of [hotel name]. I would like to apologize for the inconvenience you experienced during your stay. We strive to provide our guests with the highest level of service and I am sorry that we failed to do so during your visit.

If there is anything at all that I can do to make up for the problems you encountered, please let me know.

Thank you for bringing this matter to our attention and I hope that you will give us another chance to serve you in the future.

Sincerely,
[Manager's Name]

Template 15:

Thank you for choosing [hotel name] and for bringing your concerns to our attention. We are sorry that your stay with us was not up to your standards.

It is our hope that the following steps have been taken to rectify the situation: ____

If you have any further questions or concerns, please do not hesitate to contact us at ____. Again, we apologize for the inconvenience and hope that you will give us another chance in the future.

Sincerely,
[Your Name]

Apology letter to hotel guest for inconvenience

Template 16:

Hi FIRST_NAME,

I hope you had a great stay at our hotel. Unfortunately, we were unable to fulfill some of our commitments during your visit. We would like to apologize for the inconvenience caused and would like to make it up to you.

If you can provide me with your contact information, I would be more than happy to discuss this further with you. Alternatively, if you have any suggestions on how we can improve our services, please do not hesitate to let me know.

Thank you for choosing our hotel and we hope that you will choose us again in the future.

Sincerely,

YOUR_NAME

Letter Template 17:

Hi FIRST_NAME,

Thank you for choosing our hotel and for bringing this to our attention. We are very sorry for the inconvenience that you experienced during your stay with us. Your satisfaction is always our top priority and we would like to offer our sincerest apologies.

If there is anything else that we can do to make up for the issue, please don't hesitate to let us know. Again, thank you for bringing this to our attention and we hope that you will choose to stay with us again in the future.

Best regards,
[Your company name]

Apology letter for cancellation of booking from hotel

Letter Template 18:

Dear FIRST_NAME,

We are sorry for the inconvenience caused by the cancellation of your booking. We understand how frustrating it can be to have travel plans disrupted.

If you would like to book a room at our hotel again in the future, we would be happy to offer you a discount on your next stay. Please let us know if there is anything else we can do to help make up for the inconvenience.

Sincerely,
[Hotel Name]

Related: 131 Subject line for an apology email that opened

Hotel apology letter subject lines

Hotels apology letter subject lines are important because they set the tone for the rest of the letter. A Hotel apology letter is an important document that can help to rectify a situation that has gone wrong. The Hotels apology letter should be clear, concise and to the point. There is should not be use as a means to deflect blame or avoid responsibility. Should be address to the individual or group that was wrong. The Hotel apology letter should contain a sincere apology and a explanation of what happened. Should also contain a plan of action to prevent the situation from happening again. The Hotels apology letter should be sent as soon as possible after the event occurred.

Hotels Apology Letter Subject Lines:
1) We’re sorry for the mix-up with your reservation
2) We’re sorry for the misunderstanding
3) We’re sorry for overbooking your room
4) We’re sorry for the dirty room you were given
5) We’re sorry for the noise level in your room
6) We’re sorry for being unable to accommodate your special request
7) We’re sorry for the long wait time you experienced

How to Start Hotel apology letter

It is never easy to deal with an unhappy customer. But it is important to remember that every customer deserves to be treat with respect. If you have made a mistake, the best thing you can do is apologize and try to make things right. A hotels apology letter is a great way to show your sincere regret for any inconvenience that you may have caused.

When writing a hotels apology letter, it is important to be personal and sincere. Begin by stating exactly what you are apologizing for, and make sure to take full responsibility for your actions. Be sure to offer a sincere explanation for what went wrong, and provide a detailed plan of action for how you will fix the problem. Assure the customer that you will do everything in your power to prevent the same issue from happening again in the future. Thank the customer for their understanding, and invite them to contact you directly if they have any further concerns. By taking responsibility for your actions and showing that you are committed to making things right. You can turn an unhappy customer into a loyal one.

How to END Hotel apology letter

I would like to apologize for the inconvenience you experienced during your recent stay at our hotel. We are providing our guests with a comfortable and enjoyable experience, and we are sorry that we fell short of this goal in your case. We hope you will give us another opportunity to serve you in the future. Thank you for your feedback.

Sincerely,
[Your Name]

Conclusion

We hope this post has given you a better understanding of what goes into writing an apology letter and the different things to consider. Please feel free to share your own experiences in the comments below, or ask any questions you may have. Additionally, if you need help drafting an apology letters for your hotel, our team would be more than happy to assist you.

Hotel apology letter for inconvenience